Shippings

DISCRETION & CONFIDENTIALITY

Our aim is to be your boutique of choice and guarantee to all our customers a pleasant and safe experience starting from the first order till the reception of your products. We guarantee the total discretion of our packaging (box or padded envelope) without any indication of its content.

There will not be any signs of the item(s) or any labeling of our company, showing only our registered office address.

The Shipping company do not have any knowledge about the package content.

TRANSPORT AND DELIVERY OF THE GOODS

Lippia – sensual boutique ensures national and international shipments (only to countries belonging to EU, except for Spanish islands and Norway).

CTT/ CTT Express - The order will be delivered on the indicated address between 2 to 5 working days.

International Shipments - Lippia – sensual boutique only ships to countries of the EU, except for Spanish islands and Norway, within 5-12 working days to the indicated address. Shipping time will be in accordance with the shipping method of the carrier and the distance/localization. For further information contact us.

Shipping fees

Portugal (Azores and Madeira islands included), and to Spain (peninsula) the shipping fees will have a single value of €7. If the order amount is €60 or higher the shipping fees will be free of charge.

For the remaining countries of the EU (except for Spanish Islands and Norway), the shipping fees will have a single value of €25. If the order amount is of €200 or higher the shipping fees will be free of charge.

Once your order has been received/placed, paid and if all the products are in stock, you will receive an e-mail confirmation containing the status of the order and the estimated delivered time on the indicated address.

All the orders are prepared and shipped until 16:00h of each working day.

If the order is canceled after it has been shipped or not picked up, Lippia – sensual boutique reserves the right to charges the shipping fees to the customer.

If there is no one to receive the order at the indicated address or not picking it up at the post office, the return shipping costs, and the shipping fees of the new shipment (of the same order) will be charged to the customer. The customer will be able to reschedule the delivery within a period of 1 month starting on the day that the delivery was (previously) schedule if the payment of the previous shipment (order returned to sender) was made. The fees of the new shipment are also at charge of the customer. If the procedures are not performed between the established period (described above), Lippia – sensual boutique reserves the right to charge the customer of all the costs involved of the shipment (packaging, monetary transactions and shipping fee), which will be deduced on the refund. If the shipping fees were free of charge on the order, those costs will also be part of the shipment expenses.
If any defects, damages are found on the items and if/or the items do not match with the order, the customer must identify the damages and/or defects and send by email to info@lippia-sensualboutique.com and must be done within 14 days starting on the day that the order was delivered.

Return/Refund
(see “Terms and Conditions” page)